Data Deletion

You can ask Serenity Studios to delete the personal data we hold about you at any time. This page explains how.

1. How to Request Deletion

1. Send an email to [email protected] with the subject line "Data Deletion Request".
2. Include your full name, the email address or phone number linked to your data, and the website, plugin or service involved.
3. We may ask you to verify your identity before we proceed, to protect your data.

You can also raise a ticket at support.serenitystudios.in.

2. What We Delete

• Your account details and contact information
• Phone numbers, message logs and campaign data linked to you in our messaging services
• Licence and support records not needed for legal reasons
• Access tokens and connections to a WhatsApp Business Account, which can also be removed from your Meta Business settings

3. What We May Keep

We may keep limited information that the law requires us to retain, such as invoices and payment records for tax and accounting, or data needed to resolve disputes and prevent fraud. This data is kept only for as long as required.

4. Timeline

We confirm your request within 7 days and complete deletion within 30 days, unless the law requires a longer period.

5. If You Were Messaged by One of Our Clients

If you received a WhatsApp message from a business that uses our tools, that business is responsible for your data. Contact the business to request deletion, or email us and we will forward your request to them and help remove your number. To stop receiving messages immediately, reply STOP or block the sender in WhatsApp.

6. Contact

Mayur Dilip Sankpal, Serenity Studios, Pune, Maharashtra, India. Email: [email protected]. See also our Privacy Policy.