Return Policy

Serenity Studios provides digital services and products: web design, web development, custom software, WordPress plugins and themes, software subscriptions, website maintenance and messaging services. This policy explains what "returns" mean for digital goods.

1. Nature of Our Products

Everything we provide is digital. Designs, code, plugins, licence keys and messaging services cannot be physically returned. We do not sell or ship physical goods.

2. What We Offer Instead of Returns

• Revision rounds for custom project work
• Bug fixes for any technical issue in delivered work or products, at no cost during the support period
• Rework if a deliverable does not match the agreed scope
• Support for installation, activation and configuration of plugins and software

3. Digital Downloads and Licences

• Once a plugin, theme, template or licence key has been delivered or activated, it cannot be returned.
• If a product is faulty or not as described and we cannot fix it, you may be eligible for a refund under our Refund Policy.

4. Messaging Credits

Credits that have been used to send messages cannot be returned. Unused credits are handled under our Refund Policy.

5. Project Cancellation

If you wish to stop a project, see the applicable terms in our Refund Policy.

6. Raising a Concern

Contact us within 7 days of delivery:

• Email: [email protected]
• Support Portal: support.serenitystudios.in

7. Changes to This Policy

We may update this policy from time to time. Changes appear on this page with the updated date.