Terms of Service

Please read these Terms of Service before using serenitystudios.in or any of our services, plugins or software. By ordering, installing, activating or using our services, you agree to these terms. Serenity Studios is a sole proprietorship of Mayur Dilip Sankpal, Pune, India.

1. Services

We provide web design, web development, custom software, WordPress themes and plugins (including LearnWise LMS and Serenity Booking), software-as-a-service tools, licensing, website maintenance, and WhatsApp messaging features that let our clients send utility and marketing messages to their own customers. The scope and timeline of project work are agreed before work begins.

2. Accounts and Licences

• Plugins and software are licensed, not sold. A licence key is valid for the sites, term and features stated at purchase and may not be shared, resold or used beyond the licensed number of sites.
• You are responsible for keeping your account, licence key and access credentials confidential and for all activity under them.
• We may suspend or revoke licences that are shared, abused or used in breach of these terms.
• Updates and support are provided for the period stated at purchase.

3. Payments

• All prices are in Indian Rupees (INR) unless stated otherwise and exclude GST. GST at the applicable rate will be added to invoices.
• For project work, payment is typically 50% upfront and 50% on completion before final delivery.
• Monthly maintenance plans and subscriptions are billed at the start of each billing period.
• Payments apply only to the services agreed and are non-transferable.

4. WhatsApp Messaging Services

Where we provide WhatsApp messaging features, the following applies:

• Client's account: messages are sent from the client's own WhatsApp Business Account and phone number, or, where offered, through a messaging partner such as MSG91. The client is the sender of the messages and is responsible for their content and recipients.
• WhatsApp rules: the client must comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the Meta Commerce Policy, as updated by Meta. See our WhatsApp Messaging Policy.
• Consent: the client must obtain valid opt-in from every recipient before sending any message, must keep a record of it, and must stop messaging anyone who opts out.
• Templates: templates must use the correct category (utility, marketing or authentication) and are subject to approval by Meta. Approval, rejection, quality ratings and messaging limits are decided by Meta, not by us. After a template is approved its wording cannot be changed.
• Message charges: messages are charged by Meta or our messaging partner according to their pricing, which can change. Where we sell prepaid credits, credits are deducted at the rates shown in the dashboard at the time of sending.
• Suspension: we may pause or end messaging for clients who breach these terms, receive spam complaints, have low quality ratings or are restricted by WhatsApp or Meta.
• No guarantee of delivery: delivery depends on recipients, networks and WhatsApp. We do not guarantee that every message will be delivered or read.

5. Acceptable Use

You agree not to use our services to send spam or unsolicited messages, to send unlawful, misleading, abusive, adult, gambling, illegal-goods or otherwise prohibited content, to impersonate others, to collect data without permission, or to break any law or platform policy.

6. Project Scope and Changes

Work outside the agreed scope will be quoted separately and confirmed in writing. Scope changes may affect timeline and cost.

7. Intellectual Property

For custom project work, the client receives ownership of the deliverables created specifically for their project after final payment, and we may display the work in our portfolio unless asked otherwise in writing. Our plugins, themes, software, templates and tools remain the property of Serenity Studios and are provided under the licence granted at purchase. Third-party assets, fonts, images and open-source libraries remain subject to their own licences.

8. Client Responsibilities

• Provide accurate information, content and access needed for the service
• Respond within a reasonable time and review deliverables within the agreed period
• Ensure you have the legal right to use any data, content and phone numbers you upload
• Keep your own customers informed about how their data is used, as required by law

9. Data Protection

Our handling of personal data is described in our Privacy Policy. For data about a client's own customers, we act as a processor and use the data only to provide the service.

10. Availability and Third Parties

Our services depend on third parties such as Meta/WhatsApp, messaging partners, hosting and payment providers. We are not responsible for outages, policy changes, restrictions or fees imposed by them.

11. Delivery and Timeline

Timelines are estimates and begin when we receive the initial payment and all required content and information. Delays caused by the client may extend timelines without liability on our part.

12. Limitation of Liability

To the extent permitted by law, Serenity Studios is not liable for indirect, incidental or consequential damages, including loss of profits, data, or business caused by third-party platform decisions. Our total liability is limited to the amount paid for the specific service in question.

13. Termination

Either party may end an engagement with written notice. The client is liable for work completed and credits consumed up to the date of termination. We may suspend or terminate access immediately for breach of these terms or the WhatsApp policies.

14. Refunds

Refunds are governed by our Refund Policy.

15. Governing Law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Pune, Maharashtra.

16. Changes

We may update these Terms from time to time. Continued use after an update means you accept the updated Terms.

17. Contact

Questions about these Terms: [email protected]. Serenity Studios, SR.NO.41/1/1, Flat No. B2-104, Warje Malwadi, Pune, Maharashtra 411058, India.