Serenity Studios is a digital services company. We do not sell or ship any physical goods. This policy explains how we deliver our services, plugins and software.
1. Digital Delivery
- Website design files (Figma, PSD or exported assets)
- Website source code via secure file transfer or a GitHub repository
- Live website deployment to your hosting server
- WordPress plugins, themes and software as downloadable files, with licence keys sent by email or shown in your account
- Software-as-a-service access and account activation
- WhatsApp messaging setup, activation and credits added to your account
- Documentation, reports and other digital assets by email or shared drive
2. Delivery Timelines
- Plugins, themes and licence keys: usually delivered instantly or within a few hours of successful payment
- Prepaid messaging credits: usually added to your account within minutes of payment confirmation
- WhatsApp number connection and template approval: depends on Meta and can take from a few minutes to several days. We cannot control Meta's review times.
- Starter Website Package: approximately 1–2 weeks from project start
- Business Website Package: approximately 3–4 weeks from project start
- Enterprise / Custom Projects: agreed at the start of the project
- Maintenance Plans: ongoing monthly service, no delivery timeline
A project start date is counted from receipt of the upfront payment and all required information and content from the client.
3. Delivery Method
- Email (files, reports, licence keys)
- Secure download links and customer accounts
- Direct deployment to your server
- GitHub or similar repository, on request
4. No Physical Shipping
We do not ship physical products. If you receive a message claiming a physical shipment from Serenity Studios, contact us at [email protected], as it may be fraudulent.
5. Delivery Confirmation
We consider an order delivered when the files, licence key, live URL or account access has been shared with you and you have been notified. Please review the delivery within 7 days and raise any concerns through our support.serenitystudios.in.
6. Questions
Questions about delivery: [email protected].
