We aim to deliver high-quality work and ensure client satisfaction. This policy explains refunds for web design, development, plugins, software and messaging services.
1. Project-Based Services
Before Work Begins
If you cancel before any design or development work has started, you receive a full refund of your upfront payment, minus payment gateway fees.
During the Project
If you cancel after work has started, the refund is calculated from the work completed:
- Completed work is billed at the agreed project rate
- Any balance remaining after deducting completed work is refunded
- If completed work equals or exceeds your payment, no refund is due
After Project Delivery
No refunds are issued after final deliverables are approved and delivered. If you are unhappy with the output, raise a support ticket within 7 days of delivery and we will resolve genuine issues through revisions.
2. WordPress Plugins, Themes and Software Licences
- You may request a refund within 7 days of purchase if the product has a defect we cannot fix after reasonable support effort, or does not work as described on the product page.
- Refunds are not available for change of mind, incompatibility with third-party plugins or hosting not listed in the requirements, or if the licence has been shared or abused.
- Renewal charges for subscriptions can be cancelled before the renewal date to avoid being charged. Past billing periods are not refunded.
- After a refund is approved, the licence is deactivated.
3. WhatsApp and Messaging Credits
- Prepaid credits that have been used to send messages are non-refundable, including messages that were not delivered because of an invalid number, a recipient's settings or WhatsApp's limits.
- Unused credits can be refunded on request within 7 days of purchase, minus payment gateway fees.
- Charges made directly by Meta to your own WhatsApp Business Account are billed by Meta and are not refundable by us.
- Template approval or rejection is decided by Meta. A rejected template does not entitle you to a refund of service fees.
- Accounts suspended for breach of our Terms or the WhatsApp policies are not entitled to a refund of remaining credits.
4. Maintenance Plans (Monthly)
Monthly plans can be cancelled at any time with 7 days' written notice. You will not be billed for the next cycle after cancellation. No partial-month refunds are issued.
5. Revision Policy
Packages include a stated number of revision rounds, which must be requested within the stated window. Dissatisfaction with a delivered design is handled through revisions first.
6. Non-Refundable Items
- Third-party costs paid on your behalf (domains, hosting, stock images, premium plugins)
- Rush delivery fees
- Payment gateway transaction fees
- Consumed messaging credits and message charges
7. How to Request a Refund
Email [email protected] or raise a ticket at support.serenitystudios.in with your order details and the reason for the request. Requests are reviewed within 7 business days. Approved refunds are credited to the original payment method within 5–10 business days, depending on your bank or payment provider.
8. Contact Us
Questions about this policy: [email protected].
