Refund Policy

At Serenity Studios, we are committed to delivering high-quality work and ensuring client satisfaction. This policy outlines our approach to refunds for web design, development, and software services.

1. Project-Based Services

Before Work Begins

If you request a cancellation before any design or development work has commenced, you are entitled to a full refund of your upfront payment, minus any payment processing fees charged by our payment gateway.

During the Project

If you cancel after work has commenced, a refund will be calculated based on the work completed up to the date of cancellation. The following applies:

• Work completed will be billed at the agreed project rate
• Any balance remaining after deducting completed work will be refunded
• If the cost of completed work equals or exceeds your payment, no refund will be due

After Project Delivery

No refunds are issued after the final deliverables have been approved and delivered to the client. If you are unhappy with the final output, please raise a support ticket within 7 days of delivery and we will work with you to resolve any genuine issues through revisions.

2. Maintenance Plans (Monthly)

Monthly maintenance plans can be cancelled at any time with 7 days' written notice. You will not be billed for the next cycle after cancellation. No partial-month refunds are issued.

3. Revision Policy

All packages include a specified number of revision rounds. Revisions must be requested within the revision window stated in your package. Dissatisfaction with a delivered design is handled through revisions first, not refunds.

4. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party costs paid on your behalf (domain registration, hosting, stock images, premium plugins)
• Rush delivery fees
• Payment gateway transaction fees

5. How to Request a Refund

To request a refund, please contact us at [email protected] or raise a ticket at support.serenitystudios.in with your order details and the reason for your request.

Refund requests will be reviewed and processed within 7 business days. Approved refunds will be credited back to the original payment method within 5–10 business days, depending on your bank or payment provider.

6. Contact Us

If you have questions about our refund policy, please email us at [email protected].